Frequently Asked Questions

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May I split the rebate with another person?

No. Rebates will only be issued to one person.

May I use this rebate for my commercial business or multifamily home?

No. The Bryant Flex Program is designed for residential add-on replacement only.

Can I have more than one rebate?

You can only have more than one rebate if you install more than one system for a consumer in their home.

I sold a system before the rebate began. Can I still receive the rebate?

No. Only Bryant qualifying systems or units purchased from an eligible dealer between the published eligible sale dates are eligible for a Bryant Flex rebate.

What does "installation date" mean - how is it defined?

The installation date is the date in which the installation of the Bryant system is completed.

May I use another rebate with the "Bryant Flex" offer?

This offer is not good with any other factory-sponsored rebate.

What products qualify for the "Bryant Flex" rebate?

The rebate offer depends upon systems and models. Please refer to the current promotion grid for more information on what products qualify.

I sold an air conditioner before the promotion and a furnace during the promotion. What products qualify?

A rebate cannot be issued for the air conditioner because it was purchased prior to the promotion start date. However, assuming that the furnace is a qualifying product, it may qualify for a unit rebate. Please refer to the current promotion grid for more information on what products qualify.

What is "Live Chat" in the support section?

During regular business hours you can communicate live through live web chat with a Rebate Headquarters Representative. This one-to-one connection is a quick and easy way to ask questions about your rebate or the website in general. Live Chat operates through a small pop-up window, so be sure to disable your pop-up blocker, or change your internet security settings to make this site "trusted". The Live Chat "Online" button is located on the support page of this website. Simply click this button to start a live text-based chat session with a Rebate Headquarters Representative. Please note that Web Chat is supported from 10 am to 6 pm, Central Time, Monday through Friday.

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You must upload a copy of any documents that are required to process your claim within 3 business days from the date the claim was submitted or your claim will be cancelled. Invoices MUST match the information entered on the claim and at a minimum include consumer name, models purchased, rebate amount, and indicate the rebate amount was deducted from the sale price. Maximum file size is 5 MB.  The following file formats are accepted: bmp, doc, docx, gif, jpg, pdf, png, ppt, pptx, rtf, tiff, tif, xps.

Upload Required - Once the file is selected click the "Upload" button

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Step 1: Dealer Information

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The dealership HVACpartners' ID number, sale date, and installation date are required to process your rebate. If you feel you entered the correct dealership HVACPartners ID number and still do not show the correct dealer, please contact your Dealer for help.

* Required fields


Step 2: Product Information

Select the product category, model number, and serial number for each product and click ADD TO LIST.  Repeat these steps if you are entering multiple products.  If you added a product in error, click the red ‘X’ icon next to the products to remove them from the Claimed Products list. Once you've entered all product information click NEXT in the lower right hand corner to continue.

    Click the red 'X' next to the products above to remove them from the list.
    When finished adding products, click Next

    Step 3: Customer Information

    Please provide your information to ensure your rebate is processed and sent to the correct address.  Please include your email address to receive your rebate confirmation number.

    * Required fields.

    Step 4: Claim Summary

    If the rebate amount is correct, please review your contact information and submit your claim.  If this is incorrect, please use the navigation buttons below to go back and update your rebate information, or contact your dealer for help.

    Dealership Name

    City, State

    HVACpartners ID

    Sales Person

    Sale Date

    Install Date

    Total Sale

    Invoice # / Job #

    Customer Information


    Product Category Model Number Serial Number

    Step 5: Processing claim...

    Step 6: Confirmation


    Dealership Name:

    City, State:

    HVACpartners ID

    Sales Person:

    Sale Date:

    Install Date:

    Total Sale

    Invoice # / Job #:

    Customer Information


    Product Category Model Number Serial Number