Frequently Asked Questions

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What is the offer?

The Bryant Bonus promotion is designed to promote sales of Bryant systems in the residential add-on and replacement market. The promotion offers the homeowner a rebate for a qualifying Bryant system or a qualifying unit and control. When an Evolution® Perfect Air™ Purifier, steam humidifier and either Evolution® Connex™ Wi-Fi Bundle or Evolution® Connex™ Wi-Fi control is added to a system rebate, qualifying systems have higher rebates.

May I split the rebate with another person?

No. Rebates will only be issued to one person.

May I use this rebate for my commercial business or multifamily home?

No. The Bryant Bonus Program is designed for residential add-on replacement only.

Can I have more than one rebate?

You can only have more than one rebate if you have more than one system installed in your home. Consumers who purchase multiple systems for their own household would receive a rebate, if applicable, for each system purchased.

I bought my system before the rebate began. Can I still receive the rebate?

No. Only Bryant qualifying systems or units purchased from an eligible dealer between the published eligible sale dates are eligible for a Bryant Bonus rebate. Please contact a participating dealer for more details.

I purchased a new home that came with a Bryant system. Is that system eligible for the "Bryant Bonus" rebate?

No. Only Bryant systems sold as a replacement for an existing system or as an add-on to an existing home qualify.

I am buying a system for a vacation home that I don't live in during the time of the promotion. Can I wait until after the promotion to have the system installed?

No. Only qualifying Bryant systems or units purchased within the program eligible sale dates qualify. There is also an installation deadline that has to be met in order for a rebate to apply. Please see your participating installing dealer for additional information.

What does "installation date" mean - how is it defined?

The installation date is the date in which the installation of the Bryant system is completed.

I don't live at the same place where the system was installed (second home). Will that be a problem?

Be sure to tell your dealer that your primary address is different than the location where the unit was installed.

May I use another rebate with the "Bryant Bonus" offer?

This offer is not good with any other factory-sponsored rebate. Your local dealer may provide additional offers at the local level such as financing, service agreements, added rebates, etc.

Is my purchase eligible for financing as well?

Your purchase may be eligible for financing too. To find out, check with your Bryant dealer who is offering the financing program.

What products qualify for the "Bryant Bonus" rebate?

The rebate offer depends upon systems and combinations of different models. Typical rebates consist of an indoor unit, an outdoor unit, and a Bryant branded control. Please contact a participating Bryant dealer about what products qualify.

I purchased an air conditioner before the promotion and a furnace during the promotion. What products qualify?

A rebate cannot be issued for the air conditioner because it was purchased prior to the promotion start date. However, assuming that the furnace is a qualifying product, it may qualify for a unit rebate. Please contact your participating Bryant Bonus dealer for further eligibility questions.

I bought a product that doesn't qualify for the system rebate (wrong control, wrong air conditioner, etc.). Can I still get the rebate?

You may still qualify for a unit rebate. Check with your participating Bryant dealer for further information.

How do I claim my rebate?

Sometimes, you don't have to. If your dealer offered you an Instant Rebate, the rebate will be applied to the sale price and shown on your invoice at the time of sale. If your dealer offered an after sale rebate, you can claim your rebate by accessing the program web site at You will need to provide information from the Rebate Claim Form. The Bryant dealer can help you complete the rebate claim form by providing necessary model number information along with dealer identification information. Rebates are issued as a pre-paid card.

How long will it take for me to receive my rebate?

Once your claim has been submitted and you have received a confirmation number, please allow 4 - 6 weeks.

How do I find a qualifying dealer?

You can find a qualifying dealer by visiting the Bryant website at or by calling Bryant Consumer Relations at 1-800-428-4326

What if the dealer doesn't know about the rebate or they don't offer the rebate?

The Bryant Bonus promotion is available through participating dealers only. Therefore, it is important that you refer to or Bryant Consumer Relations (1-800-428-4326) for a participating dealer.

What is the difference between a Bryant Bonus participating dealer and a Factory Authorized Dealer?

A "Bryant Bonus" participating dealer is a dealer who has elected to participate in the "Bryant Bonus" promotion.

A Factory Authorized Dealer has met Bryant's stringent requirements for training and customer service and is granted the right by Bryant to use the name "Factory Authorized Dealer". A Factory Authorized Dealer may or may not be a participating Bryant Bonus dealer.

Where can I get more information about the Bryant Bonus promotion?

You can get more information about the rebate through your participating Bryant Dealer or the Bryant web site, .

What if the rebate is less (or more) than what the dealer told me it would be?

Your dealer can assist you in explaining any rebate variances. You can also contact Bryant Consumer Relations at 1-800-428-4326.

What if I am not satisfied with the purchase?

If you are not satisfied with your purchase, please contact the Bryant dealer who installed your Bryant system. If, after contacting your dealer you still are not satisfied, contact Bryant Consumer Relations at 1-800-428-4326.

Who do I call if I have problems with my Bryant system?

Your first point of contact is your Bryant dealer. Your next point of contact is Bryant Consumer Relations at 1-800-428-4326.

Is my personal information safe/private?

This program involves the collection of various types of consumer information. By participating in the Bryant Bonus promotion, you understand and acknowledge that Bryant collects the consumer information for, among other things, market research studies and reports. Bryant will not provide it to any third party for solicitation purposes. For more information, see Bryant's Privacy Policy, available on the web at

What is "Live Chat" in the support section?

During regular business hours you can communicate live through live web chat with a Rebate Headquarters Representative. This one-to-one connection is a quick and easy way to ask questions about your rebate or the website in general. Live Chat operates through a small pop-up window, so be sure to disable your pop-up blocker, or change your internet security settings to make this site "trusted". The Live Chat "Online" button is located on the support page of this website. Simply click this button to start a live text-based chat session with a Rebate Headquarters Representative. A green button indicates that a Customer Care Representative is ready to assist you. A yellow button indicates that all Customer Care Representatives supporting Web Chat are currently busy. A red button indicates that Customer Care is not staffed at that time. Please note that Web Chat is supported from 10 am to 6 pm, Central Time, Monday through Friday.

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You must upload a copy of any documents that are required to process your claim within 3 business days from the date the claim was submitted or your claim will be cancelled. Invoices MUST match the information entered on the claim and at a minimum include consumer name, models purchased, rebate amount, and indicate the rebate amount was deducted from the sale price. Maximum file size is 5 MB.  The following file formats are accepted: bmp, doc, docx, gif, jpg, pdf, png, ppt, pptx, rtf, tiff, tif, xps.

For your convenience, you may fax a copy of the invoice to 877-553-9436. Faxed invoices cannot be stored or accessed on the website and must include the confirmation number on the submission in order to match it to your claim. Faxed invoices that do not include a confirmation number will not be processed. Uploaded invoices are available to you as a logged in user, faxes are not, therefore submitting your invoice via the upload feature is the recommended method.

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Step 1: Dealer Information

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The dealership HVACpartners' ID number, sale date, and installation date are required to process your rebate. If you feel you entered the correct dealership HVACPartners ID number and still do not show the correct dealer, please contact your Dealer for help.

* Required fields


Step 2: Product Information

Select the product category, model number, and serial number for each product and click ADD TO LIST.  Repeat these steps if you are entering multiple products.  If you added a product in error, click the red ‘X’ icon next to the products to remove them from the Claimed Products list. Once you've entered all product information click NEXT in the lower right hand corner to continue.

    Click the red 'X' next to the products above to remove them from the list.
    When finished adding products, click Next

    Step 3: Customer Information

    Please provide your information to ensure your rebate is processed and sent to the correct address.  Please include your email address to receive your rebate confirmation number.

    * Required fields.

    Step 4: Claim Summary

    If the rebate amount is correct, please review your contact information and submit your claim.  If this is incorrect, please use the navigation buttons below to go back and update your rebate information, or contact your dealer for help.

    Dealership Name

    City, State

    HVACpartners ID

    Sales Person

    Sale Date

    Install Date

    Total Sale

    Invoice # / Job #

    Customer Information


    Product Category Model Number Serial Number

    Step 5: Processing claim...

    Step 6: Confirmation


    Dealership Name:

    City, State:

    HVACpartners ID

    Sales Person:

    Sale Date:

    Install Date:

    Total Sale

    Invoice # / Job #:

    Customer Information


    Product Category Model Number Serial Number