Frequently Asked Questions
- May I split the rebate with another person?
- May I use this rebate for sales to commercial business or multifamily homes?
- Can I have more than one rebate?
- I sold a system before the rebate began. Can I still receive the rebate?
- What does "installation date" mean - how is it defined?
- Why do I have to wait until the product is installed to submit a claim?
- If the system I am selling is eligible for a Flex rebate, can I still finance its purchase with Wells Fargo?
- How do I submit a claim?
- May I use another rebate with the "Bryant Flex" offer?
- What products qualify for the "Bryant Flex" rebate?
- I sold an air conditioner before the promotion and a furnace during the promotion. What products qualify?
- What is "Live Chat" in the support section?
May I use this rebate for sales to commercial business or multifamily homes?
No. The Bryant Flex Program is designed for residential add-on replacement only.
Can I have more than one rebate?
You can only have more than one rebate if you install more than one system for a consumer in their home.
I sold a system before the rebate began. Can I still receive the rebate?
No. Only Bryant qualifying systems or units purchased from an eligible dealer between the published eligible sale dates are eligible for a Bryant Flex rebate.
What does "installation date" mean - how is it defined?
The installation date is the date in which the installation of the Bryant system is completed.
Why do I have to wait until the product is installed to submit a claim?
The claiming process requires the entry of the serial numbers of the equipment installed. By waiting until the product is installed, you are able to enter all information required for the rebate process.
If the system I am selling is eligible for a Flex rebate, can I still finance its purchase with Wells Fargo?
Yes, but only one program rebate per sale may be claimed.
A customer doesn’t have to do anything but purchase through a qualifying dealer. You, the dealer, must submit a claim on this claiming site. Dealers are reimbursed via credit from their distributor.
May I use another rebate with the "Bryant Flex" offer?
This offer is not good with any other factory-sponsored rebate, with the exception of the New Dealer Finance Promotion.
What products qualify for the "Bryant Flex" rebate?
The rebate offer depends upon systems and models. Please refer to the current promotion grid for more information on what products qualify.
I sold an air conditioner before the promotion and a furnace during the promotion. What products qualify?
A rebate cannot be issued for the air conditioner because it was purchased prior to the promotion start date. However, assuming that the furnace is a qualifying product, it may qualify for a unit rebate. Please refer to the current promotion grid for more information on what products qualify.
What is "Live Chat" in the support section?
During regular business hours you can communicate live through live web chat with a Rebate Headquarters Representative. This one-to-one connection is a quick and easy way to ask questions about your rebate or the website in general. Live Chat operates through a small pop-up window, so be sure to disable your pop-up blocker, or change your internet security settings to make this site "trusted". The Live Chat "Online" button is located on the support page of this website. Simply click this button to start a live text-based chat session with a Rebate Headquarters Representative. Please note that Web Chat is supported from 10 am to 6 pm, Central Time, Monday through Friday.
